CASE STUDY

From Overwhelmed to Audit-Ready

Fast-Tracking SOC2 Compliance and Protecting PHI for a Rapidly Scaling Healthcare Technology Company.
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CASE STUDY

From Overwhelmed to Audit-Ready

Fast-Tracking SOC2 Compliance and Protecting PHI for a Rapidly Scaling Healthcare Technology Company.

Executive Summary:

A fast-growing healthcare technology company overcame significant compliance and operational challenges through a tailored solution that streamlined their infrastructure, reduced security risks, and enabled them to achieve SOC2 certification, HIPAA compliance, and FDA audit success. This transformation improved efficiency by 30% and positioned them for scalable growth while preparing for future regulatory demands.

About the Client:

The client, a fast-growing healthcare technology company, was scaling rapidly but faced significant compliance and operational challenges. Handling sensitive patient data, they needed to meet HIPAA requirements and secure SOC2 certification to unlock larger contracts. However, their outdated infrastructure and fragmented tools created inefficiencies, security risks, and compliance gaps. With an FDA audit on the horizon, they needed an end-to-end solution to streamline operations, ensure regulatory alignment, and support long-term growth.

Key Stats:

170+ fragmented tools, contributing to inefficiencies and risks.
Urgent need for HIPAA compliance and SOC2 to access larger contracts.
Upcoming FDA audit, requiring immediate regulatory action.
The Challenge:

With security risks and compliance gaps stemming from a fragmented infrastructure, the client urgently needed SOC2 certification and HIPAA compliance to secure larger contracts and pass an impending FDA audit.
Client Quote:

“We knew we couldn’t grow without fixing our compliance issues and tightening security.”

Our Solution:

We began by conducting a comprehensive risk assessment to identify the specific risks within the client’s business and determine how best to approach them—whether through risk mitigation, transfer, avoidance, or acceptance. Alongside this, we performed a gap analysis to assess their current state of compliance and security versus where they needed to be to meet HIPAA, SOC2, and other regulatory requirements. This allowed us to develop a roadmap that not only addressed their immediate compliance needs but also positioned them for sustainable growth.

Our solution included centralizing their fragmented infrastructure and improving operational workflows to reduce security risks. We also developed over 200+ pages of bespoke cybersecurity documentation, mapped to key frameworks like NIST and ISO, and implemented policies and procedures to empower their internal team. Additionally, we provided tailored future recommendations, advising the client on upcoming regulations and compliance requirements they may encounter as they continue to grow, ensuring they stay ahead of the curve.

This comprehensive approach enabled the client to achieve SOC2 certification, pass their FDA audit, and enhance their credibility, positioning them to pursue larger contracts and scale securely.

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Key Achievements:

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Developed 200+ pages of bespoke cybersecurity documentation, including 11 policies mapped to NIST and ISO regulations.
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We securely configured over 170+ tools, optimizing their infrastructure to boost efficiency and significantly reduce security risks.
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Provided tailored future compliance recommendations, preparing the client for upcoming regulatory demands.
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Results and Benefits:

Within our engagement, the client achieved full HIPAA compliance, SOC2 Type 1 and Type 2 certification, and passed their FDA audit. These achievements directly led to securing larger contracts and improving operational efficiency. Additionally, their internal team gained the expertise to manage the new infrastructure independently, reducing reliance on external support. This transformation not only improved their operational performance but also strengthened their reputation as a trusted partner in the healthcare tech industry.

Key Results:

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SOC2 Type 1 and 2 Certification & FDA Audit Success: Enabled access to larger contracts and improved credibility.
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Reduction in operational inefficiencies: Through infrastructure improvements and streamlined workflows.
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Empowered team autonomy: Reduced dependence on external support, ensuring secure, scalable growth.
Client Quote:

“Our engagement with NextLink Lab’s team raised the bar for our own awareness and ability to handle compliance and security issues independently.”
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Testimonials

Verified Reviews

See what our clients have to say on Clutch about how our tailored security solutions have driven real results for their businesses.

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