The Challenge

Our client, a healthcare market research firm with 50+ employees, came to us after a failed platform development attempt. The previous solution, built on inappropriate low-code tools was unstable and inadequate for their needs. They needed immediate professional intervention to salvage their operations and build a scalable solution.

Key pain points included:

Failed platform built on inadequate low-code tools

No intelligent prioritization of profitable service calls

Manual processes across spreadsheets and emails

No integration between survey collection and payment systems

Limited ability to search and analyze respondent data

Our Solution

We delivered a comprehensive rescue operation that not only saved their existing data but built a scalable platform for future growth.

1. Data Extraction & Recovery

Executed emergency data extraction from the failing system, successfully recovering all respondent information and project data to ensure business continuity.

2. Unified Research Platform

Built a professional-grade system managing complete project lifecycles, from client project creation through survey response tracking and respondent management with advanced search capabilities.

3. System Integration Framework

Seamlessly integrated Qualtrics for survey data import, Calendly for interview scheduling, and payment processing, while maintaining PHI compliance by keeping sensitive notes in separate systems.

4. Public Opportunity Portal

Developed a public-facing component allowing respondents to search for research opportunities matching their profiles, dramatically expanding the recruitment pipeline.

Implementation Timeline

Phase 1: Emergency Assessment (Week 1)

Evaluated failing system, identified critical data, and developed extraction strategy while beginning parallel platform development.

Phase 2: Rapid Development (Months 1-2)

Accelerated MVP development focusing on core functionality: project management, survey import, respondent tracking, and payment processing.

Phase 3: Crisis Response (48 Hours)

When the old system was shut down overnight, executed emergency soft launch with essential data collection features to maintain business continuity.

Phase 4: Platform Maturation (Month 3+)

Completed remaining features while system was live, ensuring smooth operations and gradual feature rollout without disrupting active research projects.

Results & Impact

What began as a critical rescue mission transformed into a growth platform that exceeded all expectations:

The emergency migration preserved crucial respondent data that served as the foundation for massive growth. Today, the platform manages 80x the original respondent base and serves as the backbone of their operations, demonstrating how proper technology infrastructure can enable dramatic business scaling.